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How can we help?

Popular questions

Is the price per person or per vehicle?›How do I book?›Where do I find the driver?›What if my flight is delayed?›How do I cancel my booking?›
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All questions

Booking

Is the price per person or per vehicle?

Per vehicle. As many passengers as the chosen class holds pay the same price. Motorway, bridge, parking and waiting time are included; there is nothing to pay at the end of the ride.

How do I book?

Enter where you are going from and to, the date, time and number of passengers; pick a vehicle class and pay with your contact details. No account is needed; the confirmation e-mail and voucher arrive right away.

When do I enter my flight number?

In the step after payment, or later from the booking page. With a flight number the driver tracks your landing.

Can I book a round trip?

Yes; choose round trip in the search form and set the return date and time. The return leg can be cancelled on its own.

Can I add a child seat?

On some vehicle classes for a fee; shown among the extras before payment.

Meet & greet and the ride

Where do I find the driver?

In the arrivals hall, in the meeting area after the exit, holding a board with your name. The driver's name and phone number reach you by e-mail and WhatsApp before the trip.

What if my flight is delayed?

If you entered your flight number we track the flight; waiting is free for 60 minutes after landing and the driver adjusts to the new time.

What if the driver does not show up?

Call the driver or the support line first. If the driver did not come, we refund the full amount you paid and cover the cost of your alternative transport.

What is the night tariff?

A surcharge for pickups between 00:00 and 06:00; it is part of the price and shown as a separate line before payment.

Cancellation & refunds

How do I cancel my booking?

Log in and open My bookings, or use "Find my booking" with your booking number and e-mail address. You see the refund amount before confirming.

What are the cancellation terms?

Free cancellation up to 24 hours before pickup; the amount goes back to the same card. After that the booking cannot be cancelled. If your flight is cancelled, write to support and we help with the refund.

When does the refund reach my account?

We start the refund immediately; depending on your bank it shows on your card within 5–10 business days.

Payment & invoices

When is my card charged?

The moment our supplier confirms the booking. If it is not confirmed, the authorisation is released and nothing is charged.

Which payment methods are accepted?

Credit and debit cards, Apple Pay and Google Pay. Payments go through Stripe; we never store your card details.

Can I get an invoice?

Yes; enter your invoice details through the link in the booking e-mail.

My account

Do I need an account?

No. You can book as a guest; after confirmation you can open an account with one click to see all your bookings together.

How do I find my booking?

Enter your booking number (TY-…) and e-mail address on the "Find my booking" page; we send you a secure link.

Security

Is my data safe?

Payments are processed by Stripe; card details are never stored by us. How personal data is handled is explained in the Privacy Policy and the KVKK notice.

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