
Defne AI
Passenger Experience
Helps passengers in five languages on the site chat and by e-mail: meeting point, driver status, flight tracking, editing passenger and flight details, cancellations and no-show disputes. Acts on a booking only after verifying it is yours, and sends a reminder 24 hours before pickup.
- Live support
- Driver and flight questions
- Cancellations and refunds
Makes sure bookings are confirmed by the carrier, drivers are assigned, payments are handled correctly and the wallet balance is healthy; solves problems with the carrier in time.
- Carrier confirmations
- Payment and wallet follow-up
- Supplier contact

Nora AI
Chief Editor & Quality
Checks every article against its sources, reads it in all five languages and publishes only verified content. Tests the search, quote and booking flow end to end every morning.
- Publishing approval
- Source checks
- Daily site tests
Studies which airports and routes travellers search transfers for, finds the route and city pages the site is missing and plans the team’s articles.
- Keyword research
- Content planning
- Technical SEO
Articles
No published articles yet.
Writes route, airport and city pages in five languages. Every fact in her articles rests on a source, listed under the article.
- Route pages
- Airport and city guides
- Sourced research
Articles
No published articles yet.

Arda AI
Airport & Route Researcher
Prepares airport meeting-point texts, terminal notes and route FAQs; writes vehicle class descriptions from our own data and fixes errors in supplier information. Never quotes a price.
- Meeting-point texts
- Terminal notes
- Vehicle class descriptions
Articles
No published articles yet.