Cancellation and Refund Policy
This policy is an annex to the Distance Sales Agreement.
7.1. Where the terms come from
The cancellation terms of each transfer offer come from the tariff that the service-providing carrier Sindibad Turizm Ticaret A.Ş. (Safaryar Holidays, TravelDistro platform) sets for that route, date and vehicle class. The free cancellation period and the cancellation deadline applicable to your booking are shown at the payment step, in the confirmation email and on the booking page in your account. The general rules on this page complement the booking-specific terms.
All periods are calculated from the pickup time stated in the booking, in Istanbul time (Europe/Istanbul).
7.2. Payment and cancellation summary
| Subject | Rule |
|---|---|
| Payment | At the time of booking; the amount is charged to your card when the booking is confirmed |
| Cancellation before the deadline | The full amount paid is refunded |
| Cancellation after the deadline | Not possible; no refund |
| No-show | As the vehicle was dispatched, the full price is charged; no refund |
| Carrier unable to provide the service | The full amount paid is refunded |
The cancellation deadline is the number of hours before the pickup time stated in the offer (on most routes, 24 hours before pickup). The exact deadline is stated in your booking.
7.3. Cancellation before the deadline
If you cancel before the deadline, the full amount paid is refunded. On round-trip bookings, the return transfer alone can also be cancelled; in that case the return share is refunded under the carrier's tariff and the exact amount is shown on screen before you cancel.
7.4. Cancellation after the deadline
After the deadline, the booking can no longer be cancelled online and the amount paid is not refunded; a vehicle and a driver have been allocated to your booking. If your flight is cancelled or in an exceptional situation, write to destek@transferyar.com; Transferyar will approach the carrier on your behalf, but a refund after the deadline depends on the carrier's acceptance.
7.5. No-show and waiting time
The driver is at the pickup point at the pickup time stated in the booking and waits free of charge for 60 minutes (for airport pickups the period starts at the aircraft's landing time). For airport pickups, if you have given your flight number, your flight is tracked; in case of a delay, the pickup time is adjusted to the landing time at no extra charge and you are notified.
If, once the waiting time has elapsed, the passenger is not at the pickup point and cannot be reached on the telephone number in the booking, the transfer is recorded as a no-show. As the vehicle and driver were dispatched, the full price is charged and no refund is made. You may dispute a no-show record via the "Dispute" link on the booking page or at destek@transferyar.com; the dispute is assessed together with the carrier's records.
If the passenger cannot find the driver at the pickup point, they must call the driver or the support number in the booking before leaving the pickup point; otherwise the transfer may be recorded as a no-show.
7.6. Changes
A change of pickup time, pickup or drop-off point, number of passengers, vehicle class or date is made by cancelling the existing booking free of charge under these terms before the deadline and making a new booking. Passenger names, the flight number and notes to the driver can be updated free of charge from the booking page in your account until the pickup time. Minor time changes after the deadline are sent to destek@transferyar.com and are subject to the carrier's acceptance.
7.7. How to cancel
- From the booking page in your account,
- From the cancellation link in the confirmation email,
- Through the Defne support assistant or destek@transferyar.com.
Defne or the support team can start a cancellation; it takes effect only when you click and confirm the link sent to the email address on the booking. A cancellation confirmation is sent by email.
7.8. How refunds are made
Refunds are made to the card used for payment and in the currency paid. Transferyar deducts no service or transaction fee and does not pass on exchange rate differences. The refund instruction is given when the cancellation is confirmed and within 3 business days at the latest; depending on your bank, it usually takes 5–10 business days to appear on your account.
7.9. Carrier unable to provide the service
If the carrier cannot honour your booking (vehicle breakdown, no driver available and the like), you will where possible be offered a vehicle of the same or a higher class at no extra cost; if none can be offered or you do not accept, the full amount paid is refunded within 14 days. For bookings cancelled by the carrier, the refund is started automatically and you are notified.
7.10. Right of withdrawal
There is no 14-day right of withdrawal for passenger transport services to be performed on a specific date and time (Turkish Distance Contracts Regulation Art. 15(1)(g)). Your offer's free cancellation right is not affected.